Greenpeace Vacancy: Indonesia Direct Dialogue Coordinator

RECRUITMENT PACK

Greenpeace, one of the world’s most respected and dynamic organizations, is an international non-profit global campaigning organization that acts to ensure the ability of Earth to nurture life in all its diversity.  At the heart of Greenpeace’s campaigns is the tradition of non-violent, direct action against environmental abuse and destruction.

Greenpeace exists because this fragile earth deserves a voice. It needs solutions. It needs change. It needs action.

Greenpeace is acts to change attitudes and behavior, to protect and conserve the environment and to promote peace by:

• Catalyzing an energy revolution to address the number one threat facing our planet: climate change.
• Defending our oceans by challenging wasteful and destructive fishing, and creating a global network of marine reserves.
• Protecting the world's ancient forests and the animals, plants and people that depend on them.
• Creating a toxic free future with safer alternatives to hazardous chemicals in today's products and manufacturing.
• Campaigning for sustainable agriculture by rejecting genetically engineered organisms, protecting biodiversity and encouraging socially responsible farming.

Greenpeace is present in 40 countries across Europe, the Americas, Asia, Africa and the Pacific.

To maintain our independence, Greenpeace does not accept donations from governments or corporations but relies on contributions from individual supporters and foundation grants.

For over 40 years, Greenpeace has been successful in our campaigns to reverse environmental degradation by bearing witness to environmental destruction and exposing and confronting environmental abuse. Greenpeace campaigns have been vital in informing government policies on the environment and effecting changes in business practices which lead to various environmental problems.

Greenpeace in Southeast Asia

Greenpeace opened our first office in Southeast Asia in 2000. In that time we have led successful campaigns throughout the region, securing fresher air, cleaner water and a healthier environment through changing industry practices and government policies. Greenpeace actively campaigns across the region to catalyze an energy revolution, protect ancient forests and our oceans, create a toxics-free future and create a shift to sustainable agriculture.

Greenpeace has three offices in Southeast Asia—in Thailand, Indonesia and the Philippines and each office is composed of five departments: Campaigns, Fundraising, Communications, Mass Mobilization and Organizational Support.  Currently, Greenpeace has more than a 140 staff across the region, excluding the direct dialogue fundraisers.

THE POST: INDONESIA DIRECT DIALOGUE COORDINATOR

Deadline for Applications:  22 September 2014

Department           : Fundraising                           

Job Title                  : Indonesia Direct Dialogue Coordinator

Reports to               : Indonesia Fundraising Manager

Working Relationships: ID Territory Coordinators, ID DDC City Coordinators, ID DDC Trainers, ID DDC Team Leaders, ID DDCs, ID Supporter Relationship Coordinator, ID Supporter Care Coordinator, Regional Other Acquisition Coordinator, Regional Database Analyst, ID Database Analyst, TH Direct Dialogue Coordinator, PH Direct Dialogue Coordinator, Fundraising Director, Deputy Fundraising Director

Salary                        :

Grade                        :

· Overview:  

The role’s major responsibility is to lead and manage our primary acquisition source. The role is also responsible for ensuring that through these supporters they raise money and gain commitment to Greenpeace’s vision to achieve ecological sustainability.  As Greenpeace has a policy of not soliciting funds from corporations or governments, we are reliant on the support of individuals for all the funds to carry out our environmental campaigns.

The Fundraising Department’s current goal is:

To create and maintain a reliable, efficient and ethical funding base which meets the needs of Greenpeace Southeast Asia.

Specifically our goals are to:

• Engender loyalty to Greenpeace in all our communication
• Promote the Greenpeace campaign goals and objectives
• Maintain a diverse and secure funding base
• Be responsible as a Department for meeting budget targets
• Present truthful and accessible reporting of all programs
• Change the way people think about spending their money
• Provide an annual net increase in available funds

The Indonesian Direct Dialogue Coordinator is responsible for leading and managing all direct dialogue supporter acquisition activities for Greenpeace Southeast Asia in Indonesia. This includes:

• The recruitment of committed donors for Greenpeace using direct dialogue
• The diversification of our direct dialogue tool
• Expansion of our direct dialogue product across Indonesia
• Ensuring that all resources are used as efficiently as possible and income opportunities are maximised.

Key Duties & Responsibilities

Budget Management: Create and manage the overall yearly income and expenditure budgets for the Direct Dialogue acquisition function

• Develop and manage the Direct Dialogue budgets
• Ensure that expenditure is monitored regularly and variances reported
• Reforecast as needed

Strategic Planning, Development & Support: Develop the strategy to recruit donors via direct dialogue techniques in Indonesia. .

• Lead the ID direct dialogue strategic planning process
• Increase the focus on the best performing target groups
• Adjust and refine strategies to ensure Key Performance Indicators are met 
• Remain up to date on direct dialogue fundraising strategies worldwide and translate possibilities to Indonesia 
• Provide the vision and leadership required to maximise the potential of the Direct Dialogue supporter recruitment program
• Drive the evolution of the Direct Dialogue program by looking for opportunities to improve through the refinement of current procedures, strategic planning and implementation of new initiatives
• Develop and implement strategies to make DDC feel an integrated part of Greenpeace
• Take an active role in the wider fundraising strategy, planning and implementation
• Develop relationships and cooperation with suppliers and agencies as necessary

Staff management: Lead and manage a growing team of Direct Dialogue staff

• Ensure that employment contracts align with current employment contract law
• Day to day management of Territory Coordinators and Direct Dialogue Administrative Assistants
• Provide clear direction, ongoing support and development opportunities for the DDC staff
• Conduct performance appraisals with line managed staff
• Management, training, coaching and development of staff in the DD program
• Ensure an effective promotion path is provided to ensure senior team roles are always filled
• Ensure the Performance Management system is robust and adhered to
• Manage disciplinary issues of the Direct Dialogue staff that fall outside of the Performance Management system
• Ensure a robust recruitment strategy is maintained to fulfill staffing requirements
• Ensure that high standards are followed in the recruitment processes
• Review and update Training Modules as required and ensure the highest standards of training is maintained
• Maintain and develop staff retention programs and rewards
• Develop distance management tools for motivation and development of staff
• Increase the focus on the best performing target groups
• Further develop training portfolio

Diversification within our direct dialogue program: Greenpeace currently recruits over 99% of our financial supporters through face to face fundraising techniques. In this role you will work alongside the Regional Other Acquisitions Coordinator to diversify this tool

• Development of the use of new payment platforms 
• Development of the use of new technology such as tablets and mobile phones 
• Diversify our approach and proposition (e.g. leads) to specific audiences

Venue Management: Ensure a venue strategy that focuses on the right audiences.

• Work with Territory Managers and Venue Officers to ensure that high standards of venues are consistently confirmed to meet Direct Dialogue needs.
• Develop and review Venue Strategy and analysis on an ongoing basis.

Analysis and Monitoring

• Develop and maintain accurate reporting and analysis functions in order to facilitate effective management of the program 
• Effectively monitor key performance indicators, and use results to drive strategy, seeking to develop areas of performance with greatest potential 
• Work with appropriate members of the Fundraising Team to effectively track conversion to donor and test strategies to improve it 
• Work with appropriate members of the Fundraising team to effectively track supporter attrition and test strategies to reduce it 
• Work with appropriate members of the Fundraising team to provide other useful reporting such as individual fundraiser performance, demographic analysis etc 
• Oversee monthly reporting by the team to the Fundraising Director and Fundraising Manager

Administrative, Procedural and Other Duties

• Serve on cross functional project teams as required ensuring a fundraising and marketing perspective is effectively represented
• Oversee the timely and accurate administration, results reporting and payroll. 
• Manage the movement of forms to ensure income is received as soon as possible
• Monitor and control communication with Outreach Campaign teams
• Ensure Greenpeace policy and procedures are observed
• Oversee the effective management all stocks of uniforms, display equipment and stationery
• Ensure that adequate supplies are available at all times, in each of the cities
• Ensure the program remains transparent within the organisation, report Key Performance Indicators at staff meeting 
• Liaise with Database Officer to ensure any necessary bank information is communicated to teams and other matters related to Direct Dialogue operation 
• Facilitate weekly team leader meeting and weekly team meeting, including updates of campaign and organizational issues

General Duties

From time to time in order to meet organizational and fundraising priorities you will be required to perform other duties as directed by the ID Fundraising Manager, Fundraising Director and / or Deputy Fundraising Director.

Selection Criteria

Education:

○    Bachelors Degree in Marketing or Business or Communications or related field.

Required Experience:

○    2 years+ experience in fundraising or direct sales teams

○    2 years+ experience in leading and managing teams

○    Experience in managing large budgets/meeting income targets

○    Experience of field marketing or face to face sales or fundraising an advantage

○    Ideally have some experience working for an international NGO

Required Skills:

○    Excellent verbal communication (both English and Indonesian), strong written skills (both English and Indonesian), including the ability to interpret and re-write information

○    Staff management and excellent leadership skills

○    Planning and evaluation skills

○    Project and report management skills

○    Ability to accurately analyze data and make decisions based on information

○    Negotiation and influencing skills

○    Mature and organized, with an attention to detail, customer service and relationship building

○    Ability to work under pressure and to meet deadlines, excellent time management and organizational skills

○    Ability to work independently without direct supervision, able to work successfully as part of a team

○    Open minded, out of the box thinker

○    Computer skills: Microsoft Office, internet and email

○    Commitment to the environment and the core principles of Greenpeace

Personal Attributes:

○    Confident and motivated, well presented, persuasive, persistent, capable of interacting with a wide range of people

○    Ability to work under pressure, work flexible hours including some evenings and weekends

○    Availability to undertake frequent metropolitan, regional and occasional overseas travel is a requirement of the position

THINGS YOU SHOULD KNOW BEFORE APPLYING TO THIS POST

WORKING HOURS

Normal hours of work for full time Employee will be forty (40) per week or (5) days in a week, at 8 hours per day excluding an hour lunch break. This will be from Monday to Friday, between the hours of 8:30 am to 6: 30 pm. Ordinary hours of work may be varied as agreed between staff and the line managers.

LEAVE

A permanent employee will be entitled to the following leaves:

Annual Leave: 20 days

Sick Leave:  30 days

Parental Leave:  dependent on local labor laws of the base country

Sabbatical leave: 2 months paid leave after 5 years of continuous service

SALARY

In determining salary offer for this position, Greenpeace applies its Salary Grading Process, taking into consideration the job description and applicant’s previous experience, and the organization’s salary grade.

INSURANCES AND EMPLOYEE BENEFITS
Greenpeace provides health, life, accident, total permanent disablement and  travel insurances to its employees besides all the statutory benefits

LEARNING AND DEVELOPMENT

Greenpeace is committed to providing its employees with learning and development opportunities to be able to perform its functions more effectively.  Through its mentoring process and annual Performance Management System, staff’s development objectives are identified and prioritized.

EQUAL EMPLOYMENT OPPORTUNITY

Greenpeace is committed to the principle of Equal Employment Opportunity for all employees, regardless of sex, marital status, nationality, religion, age, sexual orientation and any other characteristics unrelated to the performance of the job. Selection will be in accordance with objective, job related criteria and the appointment will be on the basis of applicant’s merits and abilities.

HR POLICIES AND PROCEDURE

Greenpeace management and staff are given guidance on the implications of the equal opportunities policy. Policies and procedures are reviewed to review and adapt current practices to promote equality of opportunity. Other organizational policies and procedures will be fully discussed to the successful applicant.

APPLICATION GUIDELINES

Interested candidates are invited to write Letter of Introduction, explaining why you are qualified for the position and why you want to work for Greenpeace. Please attach this to a completed application form which you can download from http://www.greenpeace.org.id  and email to: jobsid@greenpeace.org

Deadline for Applications:  22 September, 2014

As we receive a large number of applicants for our advertised vacancies, we are unable to respond to those applicants who have not been shortlisted and we apologize for this in advance.  If you do not hear from us within two weeks of the closing date, please assume that you have not been shortlisted.

GUIDANCE IN COMPLETING YOUR APPLICATION FORM

• Read the recruitment pack carefully before completing your application form.  The recruitment pack contains information about Greenpeace, about the job you are applying for, and brief information on employment conditions.
• Complete all items in the application form. Remember that this will be our basis for shortlisting candidates. Curriculum Vitae (CVs) will not be accepted.
• Make sure you email the form to the correct email address (jobsid@greenpeace.org), addressed to the HR Department, and ensure that your application form arrives before the closing date.  Application forms received after the closing date will not be accepted.
• If you have questions, kindly email jobsid@greenpeace.org.

Thank you and we look forward to receiving your application letter and completed application form.

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Jobs Application Desk
Greenpeace Southeast Asia - Indonesia

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