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#INDONESIA Job Vacancy: Donor Service Staff - SOS Children's Villages Indonesia

SOS CHILDREN’S VILLAGES INDONESIA
NEEDS
DONOR SERVICE STAFF (DS)

BRIEF
SOS Children’s Villages Indonesia is a part of SOS-Kinderdorf International which is an international umbrella organization of national associations. It is a non-governmental, non-political, non-denominational and non-profit social development organization, working exclusively in the public interest.


Its objectives are:
  • To provide specialist care and support for orphaned and abandoned children through the SOS Children’s Villages. 
  • To support children, young persons and families in need through the establishment of social centers, schools and vocational training centers. 
  • To advocate and promote the rights of children throughout the world.
  • To work with international organizations, and promote world-wide understanding and exchange of knowledge on child care issues. 
  • To serve as a model of long-term family based care.
Please visit HERE to know further about us.

POSITION PURPOSE
Donor Services Staff:

  • Responsible for welcoming all new donor’s in SAHABAT SOS Program and to make sure standard welcome program from SOS Children’s Villages Indonesia 
  • Responsible for line management and development of the Donor Services Team.
JOB PROFILE
  • Daily welcome call (phone or SMS) to Donors of SOS Children’s Villages which join with Sahabat SOS Program 
  • Aswer incoming call on behalf of SOS Children’s Villages Indonesia
  • Responsile to follow up SAHABAT SOS Indonesia by phone
  • Help Donor Services Coordinator to establish good retention program for SOS Children’s Villages Indonesia
MINIMUM QUALIFICATIONS
  • Diploma in the field of Marketing/Communications/Business Administration
  • 2 years of experience in Costumer Care work or in Call Center area
  • Working experience in Fundraising area/Donor Service Area will be an advantage
  • Ideally have some experience working for an international NGO 
  • Excellent verbal communication 
  • Ability to work independently without direct supervision
  • Mature and organized, with an attention to detail
  • Customer service and relationship building experience
  • Excellent Computer skills
Interested applicants should send their application via e.mail to hrod@sos.or.id latest by 28 September, 2014. It is must for all the applicants to mention the designation in the subject line of e.mail while sending their application.