US Agency for International Development Vacancy: USPSC Information Systems Manager - Washington, USA

Position Title: Information Systems Manager (GS-13/14)
Duty Office: DCHA/FFP
Solicitation Number: SOL-OAA-16-000201
Salary Level: GS-13 Equivalent: ($92,145 - $119,794) / GS-14 Equivalent: ($108,887 – $141,555); Washington Locality
Issuance Date: September 22, 2016
Closing Date: October 14, 2016 (three weeks duration)
Closing Time: 12:00 P.M. EDT

Dear Prospective Applicants:
The United States Government (USG), represented by the U.S. Agency for International Development (USAID), is seeking applications from qualified U.S. citizens to provide personal services as an Information System Manager under a personal services contract, as described in the attached solicitation.
Submittals must be in accordance with the attached information at the place and time specified. Applicants interested in applying for this position MUST submit the following materials:

1. Complete resume. In order to fully evaluate your application, your resume must include:
   (a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements.
   (b) Specific duties performed that fully detail the level and complexity of the work.
   (c) Names and contact information (phone and email) of your current and/or previous supervisor(s).
   (d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments.
   (e) U.S. Citizenship.
   Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration.
2. Responses to the Quality Ranking Factors: Each applicant’s supplemental documentation must specifically address the Quality Ranking Factors (QRFs) shown in the solicitation
   Additional documents submitted will not be accepted. Incomplete or late applications will not be considered. Your complete resume and the supplemental document addressing the QRFs must be emailed to: FFPjobs@usaid.gov.
   Any questions on this solicitation should be directed to Isidore Emmanuel at the email address noted above. Applicants can expect to receive a confirmation email when application materials have been received. Applicants should retain for their records copies of all enclosures which accompany their applications.

Duties and Responsibilities

• Food for Peace is a busy, dynamic, and highly complex office and the Information Systems Manager is flexible in responding to changing needs and priorities. The incumbent is an independent self-starter with superior analytical abilities, excellent follow through, and a strong attention to detail. This incumbent is responsible for ensuring other PSC staff and contractors complete necessary work assignments.
• Under the direction supervision of the FFP Division Chief or his/her designee, the Information Systems Manager will perform the following duties: 

At the GS-13 level: 

Serve as the Contracting Officer’s Representative (COR)

• Serve as COR, providing technical direction to contractors on all areas covered under contracts. Review deliverables, monitor schedules, and evaluate performance. Advise the Contracting Officer of compliance and performance issues.
• Approve all system changes and user access requests.
• Process personnel requests for contractor staff. Track and monitor contractor access to USAID systems and ensure all onboarding and termination protocols are followed.
• Prepare budget and contract requests. Monitor contractor spending, approve invoices, and complete accruals.
• Ensure program implementation is consistent with policy and legislative guidelines.
• Prepare materials for new procurements and lead solicitation processes as needed. 

Lead the Requirements Development and Reports Development Processes 

• Plan, coordinate, and oversee software upgrades.
• Lead the FFP requirements development process
• Provide input and guidance to contractors on FFP requests.
• Coordinate all communications with contractors and respond to requests for information.
• Ensure all relevant FFP stakeholders are included when designing new functionality.
• Analyze feasibility of new requests in relation to existing system functionality.
• Review and approve all requirements prior to their implementation.
• Work with senior managers to approve and prioritize system development and new report requests. Oversee development of new reports.
• Coordinate internal decision making groups. Track requests for system changes and new reports. Present requests to decision makers for approval and prioritization. 

Oversee System Security and Compliance Activities

• Serve as the System Owner for FFP information systems and execute assigned duties.
• Oversee Authority to Operate processes. Review documentation prepared by contractors.
• Ensure compliance with all USG and USAID system security, privacy, data, and related requirements. Monitor issuance of new guidelines, protocols, and procedures.
• Monitor Plan of Action and Milestones (POA&Ms) and work with contractors to resolve outstanding issues.
• Oversee contingency planning, security reviews, and related activities. 

Ensure Consistency with Guidance, Procedures, and Protocols

• Review Agency and FFP procedures, guidance, and solicitations to ensure consistency with system functionality and processes.
• Establish and oversee change management, new user, staffing, and other protocols for contractors implementing FFP systems.
• Maintain knowledge of Agency IT policies and assist FFP in implementing required policy changes that may impact business processes.
• Ensure compliance with CIO and USG IT reporting requirements.
• Ensure contractor compliance with all USAID and USG personnel security and training requirements.
• Monitor and report on existing and potential risks to information system activities. 

Support Training and User Resource Activities

• Provide inputs and guidance on content for trainings and user resources.
• Attend trainings and review and edit user resources prior to distribution.
• Coordinate and make updates to the employee training module. 

Other

• Audit help-desk correspondence to ensure that FFP has the necessary support. Monitor response times and other performance measures.
• Draft information products (e.g., updates and memoranda), provide briefings, and represent FFP in meetings and working groups with other USAID colleagues and representatives from other agencies.
• Serve as subject matter expert within FFP on internal information systems.
• Develop, monitor, and recommend performance measures for FFP information systems.
• Support data updates and data correction activities as necessary.
• Liaise with CIO staff and other Agency offices and advise FFP management on initiatives impacting FFP.
• Support FFP systems integration activities as needed. 

At the GS- 14 level:

Serve as the Contracting Officer’s Representative (COR)

• Serve as COR, providing technical direction to contractors on all areas covered under contracts. Review deliverables, monitor schedules, and evaluate performance. Advise the Contracting Officer of compliance and performance issues.
• Approve all system changes and user access requests.
• Process personnel requests for contractor staff. Track and monitor contractor access to USAID systems and ensure all onboarding and termination protocols are followed.
• Advise management on budget and contract issues. Monitor contractor spending, approve invoices, and complete accruals.
• Ensure program implementation is consistent with policy and legislative guidelines.
• Lead new procurement processes and prepare solicitation memos. 

Lead the Requirements Development and Reports Development Processes

• Plan, coordinate, and oversee software upgrades.
• Lead the FFP requirements development process
• Provide input and guidance to contractors on FFP requests. Coordinate all communications with contractors and respond to requests for information.
• Ensure all relevant FFP stakeholders are included when designing new functionality.
• Evaluate feasibility of new requests in relation to existing system functionality.
• Review and approve all requirements prior to their implementation.
• Advise senior managers regarding the prioritization and approval of system development and new report requests. Oversee report development.
• Advise senior managers how to maximize system data to facilitate decision making, award management, and USG reporting.
• Lead internal decision making groups. Track requests for system changes and new reports. Advise decision makers on items for approval and prioritization. 

Oversee System Security and Compliance Activities

• Serve as the System Owner for FFP information systems and execute corresponding duties.
• Oversee Authority to Operate processes. Review documentation prepared by contractors.
• Ensure compliance with all USG and USAID system security, privacy, data, and related requirements. Interpret guidance and serve as the technical expert within FFP on system security issues. Monitor issuance of new guidelines, protocols, and procedures.
• Monitor Plan of Action and Milestones (POA&Ms) and guide contractors in resolving outstanding issues.
• Oversee contingency planning, security reviews, and related activities.
• Monitor and report on existing and potential risks to information system activities. 

Ensure Consistency with Guidance, Procedures, and Protocols

• Review Agency and FFP procedures, guidance, and solicitations to ensure consistency with system functionality and processes.
• Establish and oversee change management, new user, staffing, and other protocols for contractors implementing FFP systems.
• Maintain knowledge of Agency IT policies and assist FFP in implementing required policy changes that may impact business processes. Serve as the authority within FFP on USG information systems guidance.
• Ensure compliance with CIO and USG IT reporting requirements.
• Ensure contractor compliance with all USAID and USG personnel security and training requirements. 

Lead the Development of Trainings and User Resources

• Design, plan, and provide inputs on trainings and user resources.
• Attend trainings and review and edit user resources prior to distribution.
• Coordinate and make updates to the employee training module. 

Other

• Audit help-desk correspondence to ensure that FFP has the necessary support. Monitor response times and other performance measures.
• Write information products (e.g., updates and memoranda), provide briefings, and represent FFP in meetings and working groups with other USAID colleagues and representatives from other agencies.
• Serve as subject matter expert within FFP on internal information systems.
• Develop and recommend performance measures for FFP information systems.
• Lead data correction initiatives as necessary.
• Liaise with CIO staff and other Agency offices and advise FFP management on initiatives impacting FFP.
• Lead systems integration processes. Interpret guidelines and serve as the authority within FFP on technical and administrative issues related to systems integration.

EDUCATION/EXPERIENCE REQUIRED FOR THIS POSITION 

Minimum Qualifications

At the GS-13 level, the incumbent will have:

• Bachelor’s degree in computer science, information science, information systems management, mathematics, technology management, or related field;
• Seven (7) years of experience managing complex information systems. This should include the management of systems in design, ongoing development, and operations and maintenance phases. Experience should also include: functional and technical requirements development, technical design, software development and testing, system security monitoring, system training, and user support;
• Two (2) years of experience managing Information Communications and Technology (ICT) projects and/or Information Technology government contracts.

At the GS-14 level, the incumbent will have:

• Bachelor’s degree in computer science, information science, information systems management, mathematics, technology management, or related field;
• Nine (9) years of experience managing complex information systems. This should include the management of systems in design, ongoing development, and operations and maintenance phases. Experience should also include: functional and technical requirements development, technical design, software development and testing, system security monitoring, system training, and user support;
• Three (3) years of experience managing Information Communications and Technology (ICT) projects and/or Information Technology government contracts.

Selection Factors

• Applicant is a U.S. citizen;
• Submission of a current resume, with complete contact information;
• Supplemental document specifically addressing the Quality Ranking Factors (QRFs);
• Ability to obtain a SECRET level security clearance within a six-month period; and
• Ability to obtain a medical clearance within a six-month period. Applicants not meeting minimum qualifications will not be evaluated further. QUALITY RANKING FACTORS (QRFs)

Applicants who meet the minimum qualifications and selective factors will be further evaluated based on the Quality Ranking Factors (QRF) listed below. Applicants are strongly encouraged to address each of the factors on a separate sheet describing specifically and accurately the experience, training, and/or education they have that is relevant to each factor.

Be sure to include your name and the announcement number at the top of each additional page.

• Demonstrated ability to manage the implementation of federally funded information systems in one or more phases of system development, including assessing, developing, and recommending appropriate information system solutions. Experience should include all aspects of the software development lifecycle. (30 points)
• Demonstrated experience working with multiple stakeholders to identify and define requirements, including experience with functional and technical requirements. (25 points)
• Knowledge of key issues in implementing USG management information systems, including knowledge of USG privacy, data protection, and system security requirements. (20 points)
• Skill in establishing and maintaining effective relationships with a variety of groups and individuals across organizational structures. (15 points)
• Ability to communicate complex technical issues effectively to non-specialists both orally and in writing. (10 points)
• Total Possible Points: 100

BASIS OF RATING: Applicants who meet the Education/Experience requirements and Selection Factors will be further evaluated based on scoring of the Quality Ranking Factor (QRF) response. Those applicants determined to be competitively ranked may also be evaluated on interview performance and satisfactory professional reference checks.

How to apply:

DOCUMENT SUBMITTALS 

Where and How to Apply

Via email: FFPjobs@usaid.gov

To apply, qualified individuals are required to submit:

1. A cover letter providing a brief rationale supporting your selection.
2. A current resume, with complete contact information
3. Supplemental documentation specifically addressing the Selection Factors and the QRFs shown in the solicitation.

Applicants are required to address each of the QRFs on a separate sheet describing specifically and accurately what experience, training, education, and/or awards they have received that are relevant to each factor. Be sure to include your name and the announcement number at the top of each additional page. Failure to address the selection and/or quality ranking factors may result in you not receiving credit for all of your pertinent experience, education, training, and/or awards.

FFP reserves the right to make additional selections from this solicitation.

The most qualified candidates may be interviewed and required to provide a writing sample. FFP will not pay for any expenses associated with the interviews. Professional references and academic credentials may be evaluated for applicants being considered for selection. FFP may select additional candidates from this solicitation to fill possible future vacant positions.

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