CWS International Job Vacancy: Deputy Program Manager Urban Refugee Program – Jakarta, Indonesian

Posting Job


May 23, 2016

Expired Job


June 5, 2020



CWS is an international relief, development, and refugee assistance agency that has been operating in Indonesia for over forty years. CWS
works with partners to eradicate hunger and poverty and to promote peace
and justice around the world.

CWS is the implementing partner for a UNHCR-funded urban refugee
program in Jakarta that provides protection, access to basic services
(health, education, psychosocial support) and capacity building to
vulnerable refugees and asylum seekers living in the Greater Jakarta

The Deputy Program Manager position is required to support the CWS in effective and timely management of all activities including child protection, psychosocial care, SGBV and vulnerability, health,  and socio-economic
assessment. The incumbent will be the main focal point to oversee the
activities conducted for psychosocial care,  the unaccompanied minors
(UAM) and SGBV This position will assist the Program Manager in  conducting
research and write new project proposals for submission to donors.

The position also entails  managerial, administration and documentation
skills. An ability to be flexible in working with refugees from various
background and as part of team is essential.


Implementation of Church World Service Program in Jakarta 

  • Work closely with other Program Officers, and advocate for remedies
    and solutions to psychosocial and protection issues faced by refugees
    and vulnerable asylum seekers.
  • Assess psychosocial and protection needs and identify problems/gaps,
    risk and vulnerabilities, including those related to gender and age.
    Propose/priorities initiatives to reduce these risks and increase the
    resilience capacity.
  • Overseeing the  overall management and operation of UAM temporary shelters in coordination with concerned staff.
  • Supervising the Child Protection Officer,  Social Workers and
    Assessors and provide them with professional guidance and coaching on
    carrying out their functions
  •  Ensure presence in refugees centre trough regular visits in order
    to monitor the needs of the refugees related to psychological support
  • Actively engage the refugees in the development of psychosocial
    activities and use available resources within the target population.
  • Ensure referral mechanisms are established for referring Refugees
    with potential mental/psychosocial health problems or any other general
    health issues to the appropriate health care service providers in the
  • Provide basic counselling and implementation of psychosocial
    activities where needed, possible and appropriate in a scheduled manner
    including specific educational activities addressing the identified
    social-health issues.
  • Responsible for all activities related to UAM issues, including
    tailoring and supervising attractive programs, supervising their needs
    and coordinate it with related program officers when required.
  • Provide advise and assist Program Manager in any related to psychosocial areas when required
  • Acting as Officer in Charge to PURE Program in the absence of Program Manager

Implementation of Sexual and Gender-based Violence (SGBV) prevention and response program 

  • Lead all activities relating to the prevention, identification and response to SGBV cases/issues.
  • Ensure the implementation of the SGBV SOP and coordinate for
    multi-sectoral assistance for the survivors of SGBV ensuring the safety
    and dignity of survivors and their families.
  • Engage refugee community – including refugee leaders, community
    groups and individuals – using participatory methods in SGBV prevention
    and response activities, from planning, development and implementation
    through to evaluation

Staff & Management and Development

  • Provide inputs to the Program Manager with regards to staff
    performance and development, especially those under supervision of
    Deputy Program Manager.
    Ensure the communication and exchange information between all staff/unit are being done properly
  • Acting as person in charge during the absence of the Program Manager

Documentation and Report Writing

  • Assist  Program Manager in preparing/editing/analyzing reports, proposals and budgets concerning the project. 
  • Assist and collaborate with Program Manager in preparing different papers and presentation materials of the program.

Monitoring, Evaluation and Reporting

  • Assisting Program Manger in monitoring and evaluating the implementation
    of program according to the plans and activities.
  • Assist  Program Manager in preparing the monitoring and evaluation tools 

Communication and Coordination

  • Communicate and coordinate with Program Manager on all of project and human resources issues
  • Communicate and coordinate with finance’s staff on financial issues of the projects
  • Communicate and coordinate with other Program Officers on programmatic issues
  • Communicate and coordinate with Administration staff on
    administration issues, such us coordination on vehicles requirement when
    traveling to project sites


  • Do other tasks related to the PURE project implementation as requested by the Program Manager.


  • Bachelor Degree (Master Degree preferable) in Psychology, or other relevant field.
  • Ability to work in a cultural and gender-sensitive manner,
    respecting diversity in its all forms, including religious minorities,
    socio-economic situation, sexual orientation and ethnicity.
  • Ability to interact and communicate with wide range of stakeholders (NGO networks, government institutions and refugees)
  • Positive and professional attitude, able to organise, maintain
    composure and prioritize work under pressure, work overtime when
    necessary and be able to coordinate multiple tasks
  • Works well in and promotes teamwork, comfortable in a multi-cultural environment, flexible and able to handle pressure well.
  • Possess computer skills, including internet-based communication/
    and various office applications (Microsoft Words, Excel and Power
  • Fluency in English and Bahasa Indonesia is essential. Knowledge of Dari/Farsi/Arabic/Urdu will be an added advantage.
  • Minimum of three years’ experience working with IDP/refugees or any humanitarian program.
  • Proven experience in project management and managing diverse teams,
  • Good interpersonal skills with ability to motivate both staff and local partners/community/refugees
  • Abilities  to provide capacity building/training on psychosocial,
    SGBV, vulnerability assessment for staff and refugee representatives
  • Significant skill in project reporting/proposals, budgets and documentation/database.
  • Good interpersonal, communication and leadership skills

How to Apply

Applications should include a cover letter, reflecting motivation; a CV, Including two references; expected gross salary and contact number by 3th  June 2016. Please send applications in MS Word format to
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