Member Engagement Coordinator
Location: Flexible, home based – UK, Kenya, India or Malaysia
Contract type: Permanent
Working hours: Full time
Reporting to: Membership and Networking Manager
As part of the Alliance Programme team, this role aims to further develop, support and coordinate effective communications and engagement platforms and mechanisms among the membership of Family for Every Child – an alliance of local civil society organisations.
In addition to facilitating Alliance engagement activities and communication with and among members, the Member Engagement Coordinator will support members through the stages of the Member Journey through building and managing understanding and relationships across the membership. This role will also provide a flexible response to a range of member requests and ideas/initiatives to ensure the Alliance always maintains a member-led and peer to peer approach.
Scope and Limits of Authority:
The post holder is expected to organise their own day-to-day activities according to the overall priorities and timescales set, and to exercise sound judgement in many critical decision-making areas.
- Purchase delegation of £1,000; invoice approval delegation of £2,000
- Leading the budget preparation and management of the member induction budget.
- Supporting the Member Journey from new member orientation through to transition to full membership and subsequent steps/reviews
- Planning and supporting the delivery of online and f2f orientation activities for new members, ensuring they are able to understand how to make the most of their membership, and begin to make connections of value within the Alliance
- Supporting the coordination of the member journey (orientation, first year accompaniment, transition to full and 5 year review), including supporting focal points and tracking members progress through the member journey.
- Providing accompaniment to individual new member organisations (allocated within the Alliance
- Programme team) in their first year of membership, supporting them through the orientation phase, early participation activities, transition to full member status and each year thenceforth, their annual review call
- Supporting other aspects of the member journey, such as annual reviews
- Responding to requests from members for information, signposting where necessary, undertaking desk research, mapping and scoping activities to move initiatives forward
- Identifying potential links between members and facilitating those connections
Membership Engagement and Communications
Maintaining, developing and promoting the Members’ Site ensuring it is a one-stop shop for members to learn about each other’s work and collaborate on Working Groups/Joint Actions etc. exploring new platforms as the Alliance continues to develop
- Working with the Knowledge ‘Management officer to support the implementation of our KM strategy and working with members to support the documentation of their work and development of a variety of formats.
- Curating and editing content for regular member mailings in different languages and with integrated content from the Members’ Site; plus additional online communication tools
- Encouraging members to provide updates on their work and forthcoming events that may have broader interest to the Alliance
- Work with the Knowledge Management Coordinator to coordinate and deliver both internal and external Online Events, engaging relevant Senior Programme Advisors for content review.
- Coordinating and delivering communications for internal and external online events throughout the year, supporting members and the Secretariat to showcase work to a wider audience and to exchange learning across the Alliance and sector
- Overseeing the annual completion of the member strengths and interests survey, supporting members as required and ensuring the findings of the survey are made available for the use of members, Secretariat and Board
- Coordinating the design and printing of materials for the Forum
- Developing and maintaining the Family terminology glossaries, in English as well as other languages
- Liaising with Fundraising and Communications team to support their external communications needs, ensuring a cohesive and integrated approach across the Alliance, that avoids duplication and enables a strong information flow
- Responding to ad hoc enquiries from members, signposting them to existing resources, either inside or outside the Alliance.
- Actively maintaining AgileCase, Family’s Knowledge Management database, with regard to member communication activities and relevant aspects of the member journey.
Family for Every Child is evolving and with an ever increasing membership the role of the Secretariat has to adapt and respond to the changing needs of the members. This has an impact on each and every role within the Secretariat, therefore flexibility is key and the ability to respond to change, shift responsibilities and work collaboratively underlies the approach all staff need to take.
Education, qualifications, knowledge and experience
- Educated to UK Degree level (international Level 6) or equivalent qualification ideally in international development, social sciences, civil society, social policy, social work, international relations or psychology)
- Experience of helping facilitate participation within a member-led network or alliance, preferably of civil society organisations
- Experience of developing and disseminating communications (primarily online) in a multi-lingual, multi-cultural context, to expert peers within the same sector
- Experience of using/developing different online communication tools and an awareness and interest in using a range of tools and mechanisms to support relationship management and case management
- Experience of copywriting/editing content for publications – online and printed
- An understanding of the international development sector, and knowledge of key issues in child protection and child care, in different regions
- Experience of working remotely or with remote-working colleagues and of working as part of an international team
- Additional language fluency/bilingual level is highly desirable – especially in Spanish, Arabic, Russian, Portuguese or French
- Experience of working within a network organisation
- Experience of working with Google Apps
Skills and personal attributes
Role specific skills
- Ability to work across different actors, cultural contexts, technical areas
- Demonstrable skill in working with external partners and bringing several stakeholders together for a common goal
- Active listener, engaging people in a solution focused dialogue
- Strong facilitation skills and understanding of group dynamics and network dynamics
- Diplomacy and ability to challenge when needed with constructive feedback
- Ability to analyse complex data and present this in an accessible and brief way
- Ability to work independently and across multiple portfolios and subject areas at the same time
- Respectful, empathetic and supportive approach to work with national civil society organisations, which seeks to identify and build on strengths, and acknowledges the challenges such agencies face in their day to day work
The following skills and personal attributes are expected of all staff:
- Flexible and adaptable; willing to contribute to other streams of work and across teams
- Bringing a results focused, open and collaborative way of working to all you do to include agility, flexibility and a ‘can do’ mentality, supporting colleagues to thrive in a remote working environment.
- Highly skilled communicator, in different formats, and capable of working across languages and cultures (using translation and interpretation support as relevant)
- Flexibility to work outside typical working hours and across time zones, including where needed the possibility to work up to two hours per day between 9am and 12.30pm UK time
- Highly organised and self-motivated, able to manage and deliver on multiple concurrent tasks
- Competent IT proficiency across a range of packages, able to learn quickly and troubleshoot problems independently
- Ability to use initiative and work without close supervision, working both as part of a team and as an individual
- Excellent command of English (oral and written) is a must, but working knowledge of Spanish, Portuguese, Russian, Arabic or French is appreciated to broaden the range of language skills within the Secretariat
We offer a flexible working environment with generous benefits to support your work and personal life:
- Flexible and family-friendly employment policies which support your work life balance
- 36 days annual leave (including bank and public holidays, and including up to six days between Christmas and New Year).
- Support to establish a home working environment including provision of IT equipment and contribution to costs of using a co-working space
- TOIL for additional hours worked beyond a full time week (of 35 hours)
- 7.5% matching pension contribution (or cash allowance)
- Life assurance (up to 3 times salary)
- A generous training budget and study leave days to help you develop to your full potential
- Enhanced sick pay and maternity pay
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