IOM Job Vacancy: Migrant Care Assistant I (Psychosocial) - Batam, Indonesian

Open to: Internal and External Candidates
Reference No.: VN/ID10/2016/059
Position Title: Migrant Care Assistant I (Psychosocial)
Duty Station: Batam
Classification: General Service Staff, Grade G4
Base Salary: IDR 9.678.917,- per month
Type of Appointment: One Year Fixed Term Contract, with possibility of extension (the first three months shall be considered as probation period).
Estimated Start Date: As soon as possible
Closing Date: September 16, 2016.

Under direct supervision of the National Head of Sub-Office Batam and in close coordination with Migrant Care Regional Field Coordinator for technical guidance in Medan and with all relevant unit and the overall supervision of the RCA Programme Coordinator Western Region, the incumbent will provide assistance in the implementation of the operational, medical and psychosocial assistances activities for the irregular migrants in the area of responsibility.

Core Functions / Responsibilities
  • Responsible for the care and maintenance of IMs under IOM auspices in his/her area of responsibility and in strict compliance of the agreed IOM Operational Guidelines.
  • Monitor Irregular Migrants activities and ensure that all basic services are provided to all Irregular Migrants (IMs) under IOM auspices in a timely and efficient manner. Basic services to be accommodation facilities, basic personal supplies and toiletries, security and medical assistance.
  • Implement tailored psychosocial program activities for the irregular migrants (IMs) and ensure that the implementation of social, religious and educational/vocational activities and the like are culturally appropriate and fully respects the confidentiality of the information on migrants.
  • Assess psychosocial and protection needs and identify problems/gaps, risk and vulnerabilities, including those related to gender and age. Propose/prioritise initiatives to reduce these risks and increase the resilience capacity within the IMs communities in detention and community settings.
  • Ensure presence in IMs communities through regular visits to detention centres, temporary settlement areas to collect information on the conditions faced by IMs including the availability of humanitarian assistance (shelter, food, water/sanitation, health and education), psycho-social needs and access to services by different segments of IMs populations.
  • Ensure referral mechanisms are established for referring migrants with potential mental/psychosocial health problems or any other general health issues to the appropriate health care service providers in the area.
  • Provide basic counselling and implementation of psychosocial activities where needed, possible and appropriate in a scheduled manner including specific educational activities addressing the identified social-health issues.
  • Organize case management for case record, collate, review for completeness of information and maintain a filing, retrieval and forwarding system of documents/records for each migrant undergoing assessment, mental / psychosocial consultation, treatment, referral and follow up.
  • Conduct Migrants community empowerment through community management, voluntary activity, events, capacity building, awareness raising and other possible activities.
  • In coordination with Finance Unit, manage the operational expenses and ensure IOM expenditure is based on IOM regulations.
  • Coordinate with stakeholders and service providers in supporting and assisting IMs under IOM auspices in a timely and efficient manner in relation to psychosocial program and activities.
  • Provide ad hoc activity report to the Supervisors and coordinate with relevant stakeholders as needed in assisting migrants.
  • Provide monthly statistics and formatted reporting.
  • Perform other duties as may be assigned.
Required Qualifications and Experience

  • University Degree in Psychology, Social Science, Counselling, Management, or Economic from an accredited academic institution, with two years of relevant work experience in any of these fields, particularly in dealing with migrants; or
  • Completed High School degree from an accredited academic institution, with four years of relevant work experience.
  • Indonesian National with good knowledge of, and experience in project implementation and operational.
  • Direct work experience in social work, have worked in settings with protection issues such as battered women, rape victims, family/domestic abuse and trauma/post care.
  • Experience in working with irregular migrants; trafficked persons; general counselling and networking.
  • Excellent understanding and application of ethical practices within the disciplines and a good understanding of rights based approaches.
  • Good written and spoken communications skills.
  • Good interpersonal skills, high loyalty, ability to work in a multicultural environment and good working in team.
  • Proficient in computer applications.
  • Willingness to travel.
Fluency in English and Bahasa Indonesia is required.

Required Competencies

a) Takes responsibility and manages constructive criticism; b) Works effectively with all clients and stakeholders; c) Promotes continuous learning; communicates clearly; d) Takes initiative and drives high levels of performance management; e) Plans work, anticipates risks, and sets goals within area of responsibility; f) Displays mastery of subject matter; g) Contributes to a collegial team environment; h) Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation; i) Displays awareness of relevant technological solutions; j) Works with internal and external stakeholders to meet resource needs of IOM.

  • Delivers on set objectives in hardship situations
  • Effectively coordinates actions with other implementing partners
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, security clearance and verification of education certificate.

How to apply:
Interested candidates are invited to submit their applications in ENGLISH, with:
  • Cover letter, clearly specify suitability and availability date,
  • Complete the Personal History Form  which can be downloaded at the following link: CLICK HERE
  • Detailed curriculum vitae, including historical salary and minimum three referees (preferably former direct supervisors).
Please submit your application through THIS LINK, or send by email to, indicating the reference code above (VN/ID10/2016/059) as subject. The deadline for applications is 16 September 2016.

Only applicant who meets the above qualification will be considered