Asylum Access Job Vacancy: Refugee Case Manager - Kuala Lumpur, Malaysia

**Refugee Case Manager Needed for Asylum Access Malaysia (AAM)

Asylum Access is an innovative non-profit founded to make refugee rights a reality in Africa, Asia, and Latin America. Asylum Access envisions a world in which refugees live safely, move freely, attend school, work and rebuild their lives. Asylum Access believes that when refugees enjoy their human rights they can access effective, lasting solutions.

We build transformative rights-based approaches to refugee response. These rights-based approaches include policy advocacy, strategic litigation, legal services, and community legal empowerment programs. We deploy these approaches in our five countries of operation: Thailand, Malaysia, Tanzania, Ecuador, and Mexico.

Position Description
Asylum Access seeks a motivated and passionate legal advocate for the position of Refugee Case Manager based in Kuala Lumpur, Malaysia.

Asylum Access Malaysia (AAM) has been at the forefront of the provision of legal services and community legal empowerment to refugees in Malaysia since its launch in October 2014. The Refugee Case Manager will have the unique opportunity to be part of the only refugee legal aid organization in Malaysia, with rapidly-expanding services, and will be working in the context of a challenging, evolving and fast-paced environment. He/she will play a lead role in AAMs legal aid program for UNHCR’s Refugee Status Determination (RSD) process.

Essential Job Responsibilities

Duties may include but not limited to:
Developing and implementing strategies and best practices in legal services to ensure the effective legal representation of refugee clients in the refugee status determination (RSD) process in the UNHCR;

Reviewing all legal briefs, country of origin information research, declarations and other submissions to the UNHCR;

Overseeing the legal services program’s proper adherence to office protocols and procedures, including organizational database and case maintenance, and client screening.

Playing the lead role, in cooperation with other relevant staff, in recruiting, training, and supervision of legal services staff and volunteers.

Where appropriate, identifying and developing unique and innovative legal tactics to assist clients with other legal needs, including assistance to assert rights to movement, work, security, humanitarian aid, education, and social services.

In collaboration with the Community Outreach Coordinator (COC):

Training and supervising the AAM interpreter team

Contributing to the development and supervision of a Community Paralegal Program

Developing systems and coordinating referrals between the Legal Services and Community Legal Empowerment Programs

Working closely with Country Director and AA Headquarters staff members regarding accurate and timely case record entry and troubleshooting legal services database needs or challenges, and reporting regularly to the Country Director and Headquarters on the scope, nature, quality and challenges of AAM’s legal services and community empowerment programs.

Assisting with the completion of monitoring and evaluation tools, including the annual and quarterly reports.


The Refugee Case Manager will report directly to the AAM Country Director for all work responsibilities and professional development.



University degree in Law (LL.B., LL.M., J.D., etc), preferably in International Law, Human Rights Law or Humanitarian Law.

Experienced lawyer or legal advocate with at least 3 years of experience in human rights issues, in particular, refugee rights.

Intimate understanding of International Refugee Law, including the 1951 Convention and its interpretations.

Experience providing services directly to clients and/or working with vulnerable populations.

Experience supervising legal staff or volunteers; comfortable working with and supervising people of different backgrounds and cultures.

Ability to work full-time, in a deadline driven, high-stress environment.

Ability to understand and develop creative responses to a rapidly changing political situation.

Experience in legal services and community outreach.

Excellent in spoken and written English.

Enthusiastic about the mission, vision, and approach of Asylum Access.


Familiarity with the UNHCR and its processes.

Experience advising and representing refugees in the RSD process and/or access to rights assistance.

Experience working in diverse cross-cultural environments.

Experience working within Malaysia; understanding of Malaysian legal and political systems.

Experience providing direct legal aid is desirable.

Salary and benefits:

Asylum Access offers a salary package that is locally competitive and commensurate with the successful applicant’s experience and qualifications. The incumbent will also receive health benefits and generous paid time off. If the selected candidate is an international hire, Asylum Access Malaysia will sponsor a foreign candidate’s work visa and he/she will provide a modest, one-time relocation stipend.

How to apply:

Interested candidates should send their Resume and cover letter to with “Refugee Case Manager - Malaysia” in the subject line.

Closing Date: 31 May 2017