Information and Communication Technology (ICT) Specialist - UNFPA, Copenhagen

Closing date:  15 Nov 2011

POST TITLE: Information and Communication Technology (ICT) Specialist


POST NUMBER: 00047457

POST TYPE: Non-rotational

DUTY STATION: Copenhagen

DURATION: One year (renewable)

ORGANIZATIONAL UNIT: Procurement Services Branch, Division for Management Services (PSB/DMS)


The ICT Specialist, Procurement Services Branch position is located in the UN Office in Copenhagen and reports to the Deputy Chief, Procurement Services Branch (PSB), Division for Management Services (DMS), in the Procurement and Facilities Management Branch (PFMB). The incumbent is responsible for ongoing and new IT projects, coordinates and conducts testing and maintains in-house developed application by liaising between technical/development team and Procurement Branch. The incumbent is also responsible for all IT related issues (including ATLAS (PeopleSoft) helpdesk for the ATLAS procurement and finance application) and project management of the ISO 9001 certification project and maintains the Customer Relationship Management application (Super Office).


• Represents PSB in regular meetings with UNFPA and UNDP/UNOPS regarding Atlas and other systems development • Manages and enhances PSB's network infrastructure, including: configuration and management of network switches, routers, firewalls; network capacity planning; monitoring of network infrastructure performance; identification of bottlenecks; optimization of infrastructure functions; and drafting of related policies and guidelines • Provides infrastructure technical guidance to PSB staff on IT hardware and software for field requests • Researches, analyzes, tests and evaluates new technologies and makes recommendations for deployment to ensure organization ICT infrastructure evolves appropriately as technology changes • Integrates telecommunications and information technology systems and ensures appropriate data security and access controls considering both local and wide area network issues • Designs and tests disaster recovery arrangements • Acts as the focal point and coordinator for ISO9001 re-certifications (including, but not limited to, coordination of the different internal teams tasks, their work and ensure the required output from each team in a timely fashion). Proactively develop and maintain ISO procedures and provide support to IT solutions for ongoing ISO development.
• Liaises with external ISO9001 consultants and certification agency. • Maintains, develops and supports SuperOffice Database. • Is responsible for data standards for reference data where needed and regularly documents their use. Creates and maintains all reference data. Provides proposals for structural modifications where necessary. • Monitors procurement transaction data and systems on a regular basis. Runs exception and monitoring reports or queries. Highlights problems and investigates the issues, or instructs users on how to investigate. Creates regular management reports on transactional data. • Is responsible for troubleshooting and provides solutions to existing data or procedural problems (in cooperation with MIS where necessary) and follows up on corrections • Coordinates meetings and negotiations with vendors regarding e-Procurement agreements and interfaces. Works in cooperation with MIS/OIST to create and maintain direct connect interfaces to ensure data integration • Provides service to in-house developed software and OTS (Order Tracking System) Cargo system • Provides some support for ongoing ATLAS operation • Creates and maintains user documentation for PSB, such as reference guides and On Demand • Coordinates and conducts testing of bundles, bug-fixes, new releases and upgrades • Liases with the UN Common Service ICT for all hardware and software support for Procurement Service Branch staff • Maintains Inventory of the IT property of Procurement Service Branch • Designs SQL/Oracle queries to support Procurement Service Branch business reports
Performs other job related duties as assigned


• Advanced university degree in computer science, information systems, or other related field. A first level university degree such as Information Technology, Civil Engineering, Business Administration, Economics or International Relations with a relevant combination of academic qualifications and IT Certifications with extensive experience in information technology may be accepted in lieu of the advanced university degree; • 5 years of increasingly responsible professional experience in information technology; • Microsoft Networking (MCSE), Information Technology Infrastructure Library (ITIL) certification, and CISCO certification; • Experience in network routing protocols and router configuration, firewall configuration, infrastructure design and implementation, TCP/IP protocols, and Ethernet switching; • Knowledge of the procurement policies and practices within UNFPA desirable; • Experience with ATLAS (eProcurement, Core Procurement, Workflow, Item and Category Maintenance, Catalog Trees, Vendors) and programming experience (including database development, data maintenance, reporting, MS Office package, On Demand) required; • Some knowledge of SuperOffice required; • Knowledge of SQL and Oracle • Basic programming for web (e.g. ASP, JAVA script) and for desktop applications (e.g. Visual Basics). Other relevant IT knowledge an asset; • Fluency in oral/written English. Knowledge of a second official UN language an asset

Required Competencies:

Core Competencies

• Values/Guiding Principles; • Performance Management; • Developing People/Coaching and Mentoring & Fostering Innovation and Empowerment; • Working in Teams; • Self-Management/Emotional Intelligence; • Communication; • Appropriate and Transparent Decision Making; • Analytical and Strategic Thinking and Results Orientation/Commitment to Excellence; • Knowledge Sharing/Continuous Learning

Functional Competencies • Client orientation; • Business acumen; • Implementing management systems; • Innovation and marketing new approaches; • Organizational awareness; • Job knowledge/Technical expertise

UNFPA provides a work environment that reflects the values of gender equality, teamwork, respect for diversity, integrity and a healthy balance of work and life. We are committed to maintaining our balanced gender distribution and therefore encourage women to apply.

We offer an attractive remuneration package commensurate with the level of the position.


UNFPA has established an electronic application management system. This allows applicants to create a candidate profile, which can be updated regularly and submitted for more than one vacancy. Download the Step by Step Guide to Applying in the E-Recruit System of UNFPA Please print out the Guide for your reference during the registration and application process.

Notice: There is no application, processing or other fee at any stage of the application process. UNFPA does not solicit or screen for information in respect of HIV or AIDS and does not discriminate on the basis of HIV/AIDS status.

No expectancy of renewal in accordance with UN Staff Regulation 4.5