Right To Play Job Vacancy: Manager, Program Operations - Toronto, Canada

The Manager, Program Operations is a key international development position in the International Programs team. The incumbent will work closely with Regional and Country teams to ensure that every aspect of project management is used to achieve Right To Play’s mission. The project management cycle will require a strong grasp of planning, work plans, budgets and financial management, donor management, relationship management, communications and contract monitoring and compliance. The incumbent will have a strong base of knowledge and experience in international development best practices, trends, methodologies and processes. The incumbent will also play a critical convening and coordinating role in proposal writing, report writing and donor management, with ultimate responsibility for stewarding contracts and deliverables and growing a donor portfolio. The incumbent will report to the Director, Program Operations.

Job Responsibility #1: Program Management and Operations (25% of Time):
The incumbent is responsible for ensuring that the highest standards of project management are utilized in the implementation of Right To Play’s strategic program areas.

This includes:

Planning: Collaborates with Regional teams to ensure that regional, country and project operating plans are realistic, aligned and consonant with Right To Play’s mission, delivery model and strategic direction. Contributes to the development and implementation of annual and/ or multi-year HQ Field Operations or regional/country project operating plans.

Monitoring and Measurement: Monitors and measures results achieved as compared to planned in grant agreements, operating plans and the annual plan.

Delivery Model: Develops a deep understanding of the delivery model; in collaboration with Regional teams, assists in progressively improving and refining it.

Operations: Supports and assists Regional teams with the deployment of human and material resources. Provides support to Regional teams during project start-ups and country expansions. Assists Regional teams in the refinement and strengthening of Safety and Security policies and procedures.

Document Best Practices and Lessons Learned: Collaborates with Regional teams to document and communicate program management and operational best practices.

Job Responsibility #2: Relationship Management and Communication (20% of Time):
The incumbent is a key liaison for communications and relationship management with the Regional Director and other Regional staff, National Office staff and government and bilateral donors:

Regional Directors: Ensures strong, trusting and robust relationships with the Regional Directors and their designates. Utilizes diplomacy and emotional intelligence to navigate conflict and challenges. Balances the need to both support the regional teams and to achieve alignment, excellence and consistency across the organization.

National Office Relationships: Coordinates and collaborates with the relevant National Offices that have primary relationships with a national government donor.

HQ Relationships: Participates in team and cross-team meetings. Works with the Monitoring, Evaluation and Learning team to ensure alignment and knowledge of implementation of resources, Ministry partnerships and other initiatives.

Donor Relationships: Closely manages the relationships with key donors with whom RTP HQ has direct lines of communication and responsibility and act as the key liaison and champion of Right To Play’s mission, project implementation and results achievement.

Stakeholder Relationships: Represents Right To Play and its programs within the international development community, at conferences and external forums and events.

Job Responsibility #3: Proposal Writing and Restricted Donor Development (20% of Time):
The incumbent is responsibility for managing a donor base for the relevant regional and/ or country programs. This includes:

Proposal Writing: Manages the proposal writing process, including consultation with Regional teams, ensuring alignment with operating plans and donor requirements, writing, reviewing, editing, finalizing and submitting. Implement an annual or multi-year calendar for the proposal writing cycle.

Research Donor Priorities and Opportunities: Closely tracks and understands donor priorities, process, trends, changes and opportunities. Understands and utilizes the cycle for implementing projects and programs, showing results and subsequently growing donor support.

Job Responsibility #4: Contract Monitoring and Compliance (15% of Time):
The incumbent is responsible for ensuring that all donor contractual obligations are well addressed and that adequate human resource capacity has been planned for by the Regional team. This includes:

Internal Reporting: Liaises with the Regional Director or their delegates to receive monthly and/ or quarterly program reports.

Narrative Reports to Donors: Maintains responsibility for submitting reports to donors for which HQ is the primary contact. Ensures alignment between donor requirements and operating plans. Consults appropriately with relevant stakeholders and staff to manage the report writing work-flow. Writes, reviews and edits the reports as necessary. Finalizes and submits to the donor.

Compliance: Monitors and complies with all donor contractual requirements. Liaises with the Regional teams and HQ teams to collect specialized or further required information. Coordinates and collaborates with National Offices that have primary relationships with a national government donor. Establishes timelines for reporting and contractual fulfillment. Proactively works with donors to change agreements via amendments as needed. Maintains comprehensive files with all essential contractual and supporting documentation.

Job Responsibility #5: Program Financial Management (15% of Time):
The incumbent is responsible for working closely to support Regional teams during the budget development and review process, ensuring alignment with the overall strategic and financial priorities of the organization. This includes:

Budget Assessment and Analysis: Assesses and analyzes budgets to actuals to projections on a regular and structured basis. Manages cash flow projections. Analyzes and interprets the financial information and trends and compares with available restricted and unrestricted revenue streams.

Financial Reports to Donors: In collaboration with the Grants Administration team and the Finance team, manages the financial report to donor process, including the completion and submission of financial reports and payment requests to donors.

Budget Re-profiling and Donor Negotiation: In collaboration with the Grants Administration team, leads the budget re-profiling process. Conducts financial negotiations with donors where necessary.

Financial Trends and Issues: Communicates and collaborates with the regional team, relevant HQ stakeholders and other internal stakeholders on any financial trends or issues.

Job Responsibility #6: Perform other duties (5% of Time):
Perform other duties as assigned.

Required (must have):
  • Undergraduate Degree in International Development or related field of study.
Desired (asset):
  • Masters degree in International Development Studies or related field
Required (must have):
  • 5 years’ experience in a humanitarian or development organization, including at least 2 years of field experience 
  • Experience in developing successful proposals for government donors and growing a grant portfolio over a number of years 
  • Experience in project managing grants and programs for government donors in the international development context from conception to completion
  • Experience in building and maintaining strong donor relations 
  • Experience in Results Based Management 
  • Experience in budgeting and financial management
Desired (asset):
  • Experience working for a sport for development organization
  • Experience in partnership development
  • A relevant second or third language
  • Understanding of Sport for Development and Peace
  • High level of analytical skills
  • Understanding of relationships and trends (both programmatic and financial)
  • Strong interpersonal skills including emotional intelligence and cross-cultural communication
  • Ability to deal with stress and ambiguity
  • Strong results orientation
  • Ability to achieve results through teams, persuasion and personality
  • Understanding of partnership development
  • Personal sense of responsibility
  • Ability to multi-task
  • Capability to train and develop the competencies and capabilities of colleagues
  • Ability to coordinate work and communications at a distance and asynchronously
  • Collaborative team orientation, diplomatic, collegial and personable
Compensation: We offer a competitive salary and benefits package

Employment Start Date: Immediately

Contract Duration: Full Time, Indefinite

How to apply:
If you are interested in applying for this position, please send your resume and cover letter to: hr1@righttoplay.com and kindly include “Manager, Program Operations” and your name in the subject line. Please indicate your salary expectations in the cover letter.

While we thank all applicants for their interest, only those selected for interviews will be contacted.

Closing Date: 31 Dec 2015