CWS International Job Vacancy: Deputy Program Manager - Jakarta, Indonesian

CWS is an international relief, development, and refugee assistance agency that has been operating in Indonesia for over forty years. CWS works with partners to eradicate hunger and poverty and to promote peace and justice around the world.

CWS is the implementing partner for aUNHCR-funded urban refugee program in Jakarta that provides protection, access to basic services (health, education, psychosocial support) and capacity building to vulnerable refugees and asylum seekers living in the Greater Jakarta area.

The Deputy Program Manager position is required to support the CWS in effective and timely management of all activities including child protection, psychosocial care, SGBV and vulnerability, health, and socio-economic assessment. The incumbent will be the main focal point to oversee the activities conducted for psychosocial care, the unaccompanied minors (UAM) and SGBV This position will assist the Program Manager in conducting research and write new project proposals for submission to donors. The position also entails managerial, administration and documentation skills. An ability to be flexible in working with refugees from various background and as part of team is essential.

1. Implementation of Church World Service Program in Jakarta
  • Work closely with other Program Officers, and advocate for remedies and solutions to psychosocial and protection issues faced by refugees and vulnerable asylum seekers. 
  • Assess psychosocial and protection needs and identify problems/gaps, risk and vulnerabilities, including those related to gender and age. Propose/priorities initiatives to reduce these risks and increase the resilience capacity.
  • Overseeing the overall management and operation of UAM temporary shelters in coordination with concerned staff.
  • Supervising the Child Protection Officer, Social Workers and Assessors and provide them with professional guidance and coaching on carrying out their functions
  • Ensure presence in refugees centre trough regular visits in order to monitor the needs of the refugees related to psychological support
  • Actively engage the refugees in the development of psychosocial activities and use available resources within the target population.
  • Ensure referral mechanisms are established for referring Refugees with potential mental/psychosocial health problems or any other general health issues to the appropriate health care service providers in the area
  • Provide basic counseling and implementation of psychosocial activities where needed, possible and appropriate in a scheduled manner including specific educational activities addressing the identified social-health issues.
  • Responsible for all activities related to UAM issues, including tailoring and supervising attractive programs, supervising their needs and coordinate it with related program officers when required.
  • Provide advise and assist Program Manager in any related to psychosocial areas when required
  • Acting as Officer in Charge to PURE Program in the absence of Program Manager
Implementation of Sexual and Gender-based Violence (SGBV) prevention and response program
  • Lead all activities relating to the prevention, identification and response to SGBV cases/issues. 
  • Ensure the implementation of the SGBV SOP and coordinate for multi-sectoral assistance for the survivors of SGBV ensuring the safety and dignity of survivors and their families. 
  • Engage refugee community – including refugee leaders, community groups and individuals – using participatory methods in SGBV prevention and response activities, from planning, development and implementation through to evaluation
2. Staff Management and Development
  • Provide inputs to the Program Manager with regards to staff performance and development, especially those under supervision of Deputy Program Manager. 
  • Ensure the communication and exchange information between all staff/unit are being done properly 
  • Acting as person in charge during the absence of the Program Manager
3. Documentation and Report Writing
  • Assist Program Manager in preparing/editing/analyzing reports, proposals and budgets concerning the project. 
  • Assist and collaborate with Program Manager in preparing different papers and presentation materials of the program.
4. Monitoring, Evaluation and Reporting
  • Assisting Program Manger in monitoring and evaluating the implementation of program according to the plans and activities. 
  • Assist Program Manager in preparing the monitoring and evaluation tools
5. Communication and Coordination
  • Communicate and coordinate with Program Manager on all of project and human resources issues 
  • Communicate and coordinate with finance’s staff on financial issues of the projects
  • Communicate and coordinate with other Program Officers on programmatic issue
  • Communicate and coordinate with Administration staff on administration issues, such us coordination on vehicles requirement when traveling to project sites
6. Others
Do other tasks related to the PURE project implementation as requested by the Program Manager.

  • Bachelor Degree (Master Degree preferable) in Psychology, or other relevant field. 
  • Ability to work in a cultural and gender-sensitive manner, respecting diversity in its all forms, including religious minorities, socio-economic situation, sexual orientation and ethnicity.
  • Ability to interact and communicate with wide range of stakeholders (NGO networks, government institutions and refugees)
  • Positive and professional attitude, able to organize, maintain composure and prioritize work under pressure, work overtime when necessary and be able to coordinate multiple tasks
  • Works well in and promotes teamwork, comfortable in a multi-cultural environment, flexible and able to handle pressure well.
Possess computer skills, including internet-based communication/ and various office applications (Microsoft Words, Excel and Power Point).
  • Fluency in English and Bahasa Indonesia is essential. Knowledge of Dari/Farsi/Arabic/Urdu will be an added advantage. 
  • Minimum of three years’ experience working with IDP/refugees or any humanitarian program.
  • Proven experience in project management and managing diverse teams,
  • Good interpersonal skills with ability to motivate both staff and local partners/community/refugees
  • Abilities to provide capacity building/training on psychosocial, SGBV, vulnerability assessment for staff and refugee representatives
  • Significant skill in project reporting/proposals, budgets and documentation/database. 
  • Good interpersonal, communication and leadership skills
How to Apply
Applications should include a cover letter, reflecting motivation; a CV, Including two references; expected gross salary and contact number by 29 January 2016. Please send applications in MS Word format to