Center for Victims of Torture Job Vacancy: Clinic Manager - Amman, Jordan

The Center for Victims of Torture is hiring a Clinic Manager who will oversee clinical services (counseling, phsyiotherapy and social work) for Syrian and Iraqi refugees who have survived torture or severe war trauma. The manager will ensure integrated, interdisciplinary care, and facilitate a positive and consistent client experience across the care continuum. The manager will ensure achievement of program objectives through team management, coordination of clinic systems, program development, reporting and case management processes.

Location: Amman, Jordan
Duration: 1 year employment agreement
Start date: November 1, 2016
Reports to: Clinical Advisors (Headquarters) and Country Director
Supervises: Clinic Officer and Interdisciplinary Team Coordinator
Psychotherapist/Trainers, Physiotherapists/Trainers, Social Worker/Trainer

The Center for Victims of Torture works toward a future in which torture ceases to exist and its victims have hope for a new life. We are an international nonprofit dedicated to healing survivors of torture. We provide direct care for those who have been tortured, train partners around the world who can prevent and treat torture, and advocate for human rights and an end to torture. We are headquartered in Minnesota with offices in Africa and the Middle East.

  • Clinical Pathways Management: Oversee the planning and implementation of clinical services from initial client contact through follow-up assessments. Support CVT’s interdisciplinary approach, ensuring services are integrated and meet consistent quality standards.
  • Team management: Build and maintain a high-performing and cohesive team. Ensure achievement of goals through regular monitoring of systems, efficiency, and productivity. Coordinate workflow, resources and priorities. Facilitate communication across the team. Hire, orient, coach, mentor and develop staff members through ongoing feedback and formal performance management systems.
  • Clinic Operations: Facilitate effective and efficient clinic operations that respect the highest possible levels of quality assurance and client protection. Develop and manage clinical processes, procedures and protocols. Work in partnership with Operations, Monitoring & Evaluation and Human Resources.
  • Referral and Screening Oversight: Oversee client screening and referral services, ensuring they are designed to meet needs of clients at highest levels of risk.
  • Program Development: Identify and propose new opportunities for clinical program development within Jordan that are aligned with CVT’s mission. Improve referral sources for clients. Support the program’s sustainability goals.
  • Reporting: Prepare reports on clinic, training and outreach activities linked to program objectives. Provide feedback as requested on grant reports and proposals
Required education, experience, certificates, licenses or registrations
  • Graduate degree in Social Work, Nursing (mental health experience required), Clinical Psychology, Counseling, Healthcare Administration, Physical Therapy/Physiotherapy or related field
  • 4 years of clinical experience
  • 4 years of clinic management and/or healthcare administration
Preferred education, experience, certificates, licenses or registrations
  • Credentialed as a Social Worker, Physiotherapist, Nurse, Psychologist, Counselor or Psychotherapist, or other related health care provider
  • 6 years of clinical experience
  • Experience working with teams composed of psychotherapists, physiotherapists and social workers.
Competencies (Knowledge, Skills and Abilities)
  • Demonstrated success in managing interdisciplinary treatment teams
  • Demonstrated success developing systems and processes that promote quality of care to clients
  • Excellent written and interpersonal communication skills
  • Fluent in English. Fluency in Arabic desirable
  • Cultural sensitivity awareness in working with diverse staff and client populations
  • Experience implementing culturally appropriate treatment interventions for people who have suffered torture or war trauma, preferred.
  • International experience required. Experience working in the Middle East preferred.
  • Demonstrated flexibility to adapt to changing project requirements, client needs and political climate.
  • Ability to work independently and as part of a diverse team.
  • Experience liaising with donors, contractors, government officials and representatives from other agencies.
  • Demonstrated success in project management, including managing multiple and competing priorities, coordinating individuals and teams, and developing processes.
  • Ability to travel between 3-10 hours per week by vehicle to program locations.
  • Interest in or commitment to human rights
Closing Date: 30 September 2016