Catholic Relief Services Job Vacancy: Program Manager - Shelter, Iraq

About CRS:
Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

In Iraq, CRS is currently supporting internally displaced persons (IDPs) to live in dignity through the provision of immediate food and non-food items, upgrades to shelter conditions and improved access to water and sanitation facilities, and educational and psychosocial support for children. CRS is a leading actor in Iraq in the upgrades of unfinished buildings, is currently piloting transitional shelter in Iraq, and is preparing for a robust shelter response to new displacement anticipated from Mosul.

In its programs in Iraq, CRS works in close partnership with Caritas Iraq. Capacity strengthening of Caritas Iraq is thus an integral part of CRS work in Iraq. CRS has offices in Erbil, Duhok, Kirkuk, and Baghdad, shares offices with Caritas wherever feasible and receives funding from diverse sources, including the US Government and other international, multilateral, and private donors.

Summary Responsibility
The Shelter Program Manager II (PM), based in Erbil, will manage the CRS shelter program throughout the Iraq Country Program. The PM will supervise CRS shelter staff and oversee the assessment, design and implementation of shelter projects for IDPs in Iraq. S/he will work closely with Caritas Iraq and support its capacity building. S/He will work under the supervision of CRS’ Head of Programs to ensure the projects s/he manages meet CRS and donor requirements and advance CRS’ country program strategy, including responsiveness to urgent shelter needs from new displacement, as well as continuing to address the shelter needs of the 2014 and subsequent displacement.

Specific Job Responsibilities

  • Establish a high functioning team through leading the process of hiring and managing the performance of staff, including CRS staff, staff seconded to CRS, and any international staff on temporary duty assignments (TDY) to Iraq
  • Supervise 4-5 CRS Shelter Project Managers and train, coach and mentoring them in order to promote teamwork and develop their technical and management competencies
  • Use CRS Performance Management system to manage the performance of staff
  • Directly liaise with Caritas Iraq shelter staff and seek opportunities to build their capacity.
Program Management and Program Quality
  • Develop and write concept papers, project documents, and/or new proposals using CRS and donors format and planning tools.
  • Oversee technical assessments undertaken for shelter needs throughout Iraq, develop response strategies based on these needs, and ensure program design that reflects CRS best practices and industry standard.
  • Work with CRS/Iraq Finance Manager to review project budget and expenditure reports on a monthly basis and as needed. Work proactively with his team to regularly review and plan activities, in order to ensure alignment of activities with available budgets.
  • Review and approve Payment Requests, Request for Quotations, Partner Expenditure Liquidations and other financial documents related to the projects s/he manages.
  • Work with his team and other staff (e.g. MEAL and Operations) to effectively manage projects start up, including the development of DIP and relevant MEAL systems, for all projects under his/her supervision. Also, manage effective close out of grants including final financial and narrative reports to donors.
  • Create a culture of learning and continual improvement among his team.
  • Manage major donor grants related to his/her portfolio, including donors’ relations, reports, visits, updates, etc.
  • Monitor progress against program plans using CRS and donor guidelines; ensure CRS achieves results on time, effectively and efficiently.
  • Ensure strong coordination with CRS’ global technical advisors for shelter and related sectors.
  • Organize regular program reviews to reflect on program quality and make recommendations for improvement.
  • Ensure compliance with quality, safety, and environmental standards for all projects, in keeping with internationally agreed best practices or as otherwise outlined in agency guidelines.
  • Ensure protection issues are fully considered throughout the project cycle, including specific risks faced by women, elderly, and highly vulnerable populations.
Partnership and External Coordination:
  • Represent CRS and actively participate in shelter cluster and other coordination forums.
  • Submit regular program updates to UN, government and other donor’s information gathering systems; e.g. the UN 4Ws.
  • Attend regular meetings with government, other INGOs and UN agencies in order to discuss new approaches, program progress and advocate for CRS programs.
  • Establish and maintain strong working relationships with Caritas Iraq, manage relationships, negotiations and communication in all phases of project implementation, including knowledge management, learning and capacity building for partner staff.
  • Proactively seek opportunities to broaden CRS’ collaboration and cooperation with other national and international NGOs, local government and communities, UN agencies and other humanitarian stakeholders.
Program Reporting and Compliance:
  • Ultimately responsible for the timely preparation and submission of high quality financial and narrative donor reports, quarterly performance indicator progress tracking tables (IPTTs), baseline and final evaluation reports, as well as other reports needed/required by the local government, donors, the region or headquarters as per reporting schedule.
  • Ensure program implementation and reporting is in full compliance with donor regulations
  • Ensure the review and timely submission of financial reports by partners working in close coordination with the finance team and other resource management staff in the Country Program.
  • Advise senior management about issues affecting project implementation, or key local issues affecting future grants/projects developments.
Internal Coordination and Communications:
  • Actively contribute to team, staff and partners’ meetings
  • Be candid in conversations with program staff, and personal areas for growth so as to engage in continuous learning within sector.
  • Support cross-team learning through regular meetings with members of other sector teams
Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
  • Serves with Integrity
  • Models Stewardship
  • Cultivates Constructive Relationships
  • Promotes Learning
CRS Emergency Competencies:
Each CRS staff member working in emergencies is expected to have the following competencies to fulfill his or her responsibilities and to achieve the desired results:
  • Communicates strategically under pressure
  • Manages stress and complexity
  • Actively promotes safety and security
  • Manages and implements high-quality emergency programs
PM-MQ Competencies
  • Promotes Stewardship of Resources
  • Ensures Principled compliance
  • Proactively Manages Risk
  • Leads Operational Improvements
Supervisory Responsibilities: 4-5 senior National staff

Key Working Relationships:

The Country Representative, Head of Programming, Head of Operations, Department Managers, Project Managers, Regional Office (particularly the DRD-PQ, Growth and MEAL TA), and Shelter Technical Advisors.

Caritas-Iraq, Heads of Caritas Internationalis representatives; Church partners; CRS implementing partners; operational partners and colleague organizations; Local Government; UN agencies and sector leads in the area.

  • Extensive experience in project management, preferably in humanitarian contexts; Minimum four (4) years practical experience in implementing humanitarian or development projects, preferably with an NGO in equivalent position.
  • A Masters degree in engineering, architecture or related field is preferred; however other Masters degree with emergency/development management experience is also welcomed.
  • Proven leadership and staff supervision skills.
  • Familiarity with current standards and guidelines for humanitarian emergency response, including the Sphere Handbook criteria.
  • A proven track record in managing a large team of professional personnel.
  • Able to travel extensively in remote areas.
  • Excellent communication and negotiation skills.
  • Ability to read, analyze and interpret administrative reports, technical procedures, or government regulations.
  • Must be proficient in MS Office applications (Word, Excel, Outlook Access– and ideally MS Project).
  • Extremely high capacity to write reports and proposals, presenting information clearly and concisely.
  • Fluency in English (both oral and written skills); fluency in Arabic desired.
  • Self-reliance and an ability to work in a challenging, demanding and fast paced environment.
  • Awareness, sensitivity and understanding of cross-cultural issues particularly in representing a US-based, Catholic agency.
Required Travel: The position is based in Erbil, Kurdistan with 50% travel to different project sites in Iraq in addition to one-day trips to Kirkuk and regionally for training.

Work Environment: The Shelter PM will be based in Erbil with frequent travel to field areas in Dohuk, Kirkuk and Baghdad and other areas in Iraq as security permits. Work will take place within a normal office environment with travel to field sites which are largely pre-fabricated classroom spaces and formal public schools.

  • This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
  • CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Closing Date: 28 October 2016