The Asia Foundation - RFA: Development of Mystery-Shopper Tool for Improving Quality of Court-Services Delivery - Indonesian


The Asia Foundation is implementing USAID CEGAH Program on Accountability and Anticorruption is currently accepting expressions of interest/proposal and seeking for organization as a service provider with experience to conduct research and develop a customized Mystery-Shopper system to be used by MA RI in supervising the quality of services on “Development of Mystery-Shopper Tool for Improving Quality of Court-Services Delivery”.

TAF together with the MSI International, a subsidiary of Tetra Tech., a global multi-specialist consulting business, headquartered in the USA, have been selected to implement CEGAH project, a five-year program funded by the United States Agency for International Development (USAID) in Indonesia.

USAID CEGAH Program is seeking proposals from qualified and experienced service providers with experience in conducting the activities listed in point 1.3 “Required tasks and expected results” and others information as follows:

Applicants conference on: 24 February 2017 at 10am Jakarta time. (not compulsory for outside Jakarta applicant).

Deadline for questions: 27 February 2017 at 5pm Jakarta time

(Questions/clarifications received after this date may not be disseminated to all known applicants.) Questions should be sent via e-mail to with cc to: Answers will be responded via email as well. 

Deadline for submission of applications: 10 March 2017 via e-mail to with cc to: with the RFA number: 31968.007.RFA and title: Development of Mystery-Shopper Tool for Improving Quality of Court-Services Delivery – RT 39 in the subject line (emailed documents should be in MSWord and Excel).

USAID CEGAH point of contact: Applications and questions must be submitted via e-mail to with cc to: Phone calls regarding technical content will not be entertained.

Objective: This RFA aims to select 1 (one) organization (CSO or LAO) or 1 (one) consortium of CSOs/LAOs or 1 (one) private entity to conduct research and develop a customized Mystery-Shopper system to be used by MA RI in supervising the quality of services in the courts of first instance and appeal by developing the existing Mystery-Shopper system applied by KemenPAN-RB and the Ombudsman Commission, and MA RI’s existing supervisory tools; test the new MA RI Mystery-Shopper system in each of USAID CEGAH POI Provinces (North Sumatera, Banten, East Java and North Maluku); revise the Mystery-Shopper system based on the test results; and train personnel in BAWAS MA and other relevant units under MA RI on how to use the customized Mystery-Shopper tool.

Geographic focus: The RFA solicits applications for interventions that will be implemented in DKI Jakarta. The development and application of the new Mystery-Shopper system for Supreme Court (MA RI/BAWAS MA RI) will be implemented either nationally or across multiple provinces. Research and empirical studies should respond to issues of national or regional importance. The new Mystery-Shopper system will be tested in local Courts (courts of first instance and appeal) in 4 (four) USAID CEGAH targeted areas -- Banten, North Sumatera, East Java and North Maluku. Training will be conducted in Jakarta, with the participants being drawn from courts across Indonesia.

Organizations eligible to apply: Responsible, non-partisan legally-registered Indonesian civil society organizations (CSOs), private companies, independent trade unions, professional associations, non-profit, and non-governmental organizations (NGOs) including think tanks, research institutes, community-based organizations (CBOs) and Cooperatives with experience in advocacy and civic engagement/organizing are encouraged to apply. Individuals and government entities are not eligible to apply under this RFA.

Expected Grant type: Fixed Amount Awards

Grant Award, Anticipated Grant Size and Duration: approximately IDR 650.000.000 for one (1) grant award. Organizations must be able to show a recent history of implementing a minimum of one grant equal to a value of at least 85% of the amount they request under this RFA. Grants will be for up to five months in duration.

Interested candidate has to download procurement announcement HERE.