CWS Indonesia Job Vacancy: Monitoring, Evaluation, Accountability & Learning Specialist, Jakarta - Indonesian

CWS Indonesia is an international relief, development, and refugee assistance agency that has been operating in Indonesia for many years under an agreement with the Ministry of Social Affairs. CWS Indonesia is the field office of CWS, Inc., headquartered in New York. CWS assists the most vulnerable, regardless of their religion, race, ethnicity, or gender.
CWS Indonesia currently focusing on 3 main program areas:
  • Refugee Protection: supporting around 500 refugees and asylum seeker in Jakarta, in partnership with UNHCR. BPRM and DIBP.
  • Humanitarian response and disaster risk reduction/disaster risk management, in partnership with DFAT and Act for Peace

Food Security and Nutrition:
CWS is now looking to fill the following position:
Monitoring, Evaluation, Accountability, & Learning (MEAL) Specialist
1 Position
Reports to: Director of Programs
Locations: Jakarta
In consultation with the Director of Programs (DP) the MEAL Specialist will lead the technical and strategic Monitoring and Evaluation, Accountability, and Learning (MEAL) processes for the country program; design, develop and implement a MEAL system and protocols for CWS/Indonesia in line with CWS CROP protocols; communicate evidenced-based results internally to inform management and program decisions, and externally to donors and program participants (beneficiaries and duty bearers) for accountability; support knowledge/capacity building about MEAL among project and partner staff on in line with CWS global and donor standards; assist the DP and other program staff and advisors, providing technical assistance to design and implement research studies, surveys, and evaluations; set-up beneficiary accountability mechanisms and community feedback protocols, e.g. a Suggestion Box; support the supervision, monitoring and evaluation of all CWS/Indonesia projects to ensure that quality, accountability, and reporting standards are met; aggregate M&E info-data from project staff to inform program design/redesign; promote program accountability, learning and sharing among staff, partners and other stakeholders; support positive donor relations (stewardship) by drafting reports, stories and other communication pieces to targeted audiences as requested; and ensure compliance with donor branding and marking plans.
Design, develop and implement the MEAL system
  • Lead the design and development of a Monitoring, Evaluation, Accountability, Learning (MEAL) system/protocol using standard CWS tools and other M&E guidance and tools as needed
  • With senior program staff, ensure proper use of the agreed MEAL system/protocols per CWS policies and procedures
  • Provide input as requested for project design, funding proposals and budgets to ensure that MEAL activities are realistic, budgeted and in line with donor guidelines/requirements
  • Support the MEAL roll-out plan for each project

Monitoring & Evaluation
  • Ensure the collection and analysis of accurate information and data (quantitative and qualitative), to be used in donor and CROP reporting, and in decision-making for improved program performance.
  • Ensure the reliable and accurate project participants counts, including required disaggregation for age and gender, and to avoid duplicate counting
  • Participate in the design, implementation, and analysis of final evaluation surveys in collaboration with program staff and/or external consultants.
  • Support visual results and impact reporting of programs with graphics, photos, videos, and maps. Follow CWS policy and best practices on the use of images and video of beneficiaries.
  • Compile and provide required data for reporting per donor and CWS requirements
  • Undertake field visits to monitor program quality, discuss results with relevant staff, and prepare reports to be shared with the DP and relevant colleagues
  • Work with the program team to develop data collection tools and to regularly collect quality data

  • Support the program team to set up a Feedback Process to respond to complaints/concerns/feedback from beneficiaries
  • Maintain the Feedback Process database; ensure participation from men and women, boys and girls
  • Compile and analyze accountability data from the field on a monthly basis and share reports with the DP

Learning, Knowledge Management, and Innovation 
  • Orient new staff to MEAL essentials
  • Lead MEAL capacity building activities
  • Help Program staff implement MEAL plans

  • Aggregate and share information for the CWS Asia webpage, Facebook etc.
  • Manage communications-related consultants, such as photographers
  • Ensure CWS/Indonesia’s adherence to donor branding and marking requests and guidelines.
  • Help project managers and the DP write meaningful stories for external communication about Indonesia program successes for individuals, communities, partnerships, etc.

  • Master’s degree in development, statistics, or related studies
  •  At least 2 years of professional experience leading MEAL systems.
  • Demonstrated skills in MEAL programs in development or emergency response programs
  • 5+ years’ experience with an I/NGO and with evidence-based M&E
  • Knowledge of evidence-based development programming
  • Experience designing and carrying out qualitative and quantitative research and using research results in program design
  • Demonstrated experience in info-data management and familiar with technologies in social research
  • Excellent analytical skills
  • Strong written and spoken English
  • Proven ability to work effectively as part of a multidisciplinary and multicultural team, to work successfully in the field, and to manage and move groups of people toward completion of activities.

MEAL Technical Skills
  • Ability to design and develop, or adapt from existing resources:
    • info-data collections tools for monitoring based on program results framework.
    • questionnaires for quantitative surveys and interview guides for qualitative studies.
    • tools for processing and storing info-data: create and manage databases using Excel, Access or other similar data management platforms, and create and effectively structure survey data files.
  • Know advanced techniques for random sampling, including the estimation of sample size, the calculation of weights, the calculation of the estimation errors, and confidence intervals; advanced descriptive statistics and statistical inference so as to select samples and perform appropriate statistical tests to remove the evidence of differences between results or between groups (experimental and control); and at least one statistical software such as SPSS, SAS, STATA or equivalent, preferred.

Applications should include a cover letter, reflecting motivation, a CV, Including three references, expected gross salary, and contact number. Please send applications to

The position will remain open until it is filled.