East Asia Deputy Director of Operations - International Rescue Committee, Thailand

Closing date:  04 Jan 2012

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

JOB SUMMARY:
The Deputy Director of Operations (DDO) is a senior managerial position responsible for providing primary oversight and support of the Logistics, Human Resources and Administration functions of the IRC East Asia. This position will also provide support to selected field offices. The DDO works closely with the Operations Coordinators in the following areas:

a) Human resource and Administration b) Logistics (including procurement, assets, fleet management, inventory, IT and construction) c) Finance d) Selected Field Sites

The DDO directly manages the Logistics Coordinator, Human Resources and Administration Coordinator and selected Field Coordinators. The DDO reports to the Director of Finance and Operations (DFO).
  1. Strategic Planning and Management a) Participate in Human Resource/Administration and Logistics strategic development planning and problem solving activities b) Participate in IRC East Asia strategic planning process ensuring integration and implementation of the operational components of the strategic plan c) Assist in the implementation of operational improvements within all Logistics and HR/Administration departments to enhance the organization’s ability to implement programs, strengthen donor relations and improve organization-wide activities d) Develop relationships with IRC headquarters for technical assistance across all East Asia Logistics and Human Resources/Administration functions as needed.
  2. Logistics Management a) Ensure application of the IRC Global and donor procurement policies b) Ensure Logistics Coordinator has adequate oversight of inventory management functions ensuring all applicable inventory management policies are adhered to, all warehouses are properly set-up, all appropriate drugs are managed according to IRC and WHO policies, and all supplies are managed effectively c) Ensure that the Logistics Coordinator and Construction Coordinator work together efficiently with a view to implement all construction activities and that support is provided in an efficient and effective manner to all RSC in-camp/on-site facilities d) Ensure all IT services, hardware and software are regularly maintained and review all new/replacement hardware/software needs with the Logistics Coordinator and Senior IT Managers e) Ensure all IT infrastructure is suitable to support all IRC program and operational needs.
  3. Human Resource and Administrative Management a) Oversee East Asia HR and Administrative functions ensuring all systems, policies, procedures are in place and in accordance with IRC policies and appropriate HR/Admin support is provided to staff and our programs b) Assist East Asia Program senior management in developing and implementing effective staff development plans with an emphasis on national staff development c) Assist in forging effective recruitment and retention of ‘key personnel’ positions d) Lead efforts to update the IRC National Staff Policy Manual in conjunction with the DFO and HR/Administration Coordinator and seeking Thai legal advice where necessary e) Work with the DFO to assess existing and future staffing needs to build appropriate capacity within Logistics and HR/Administration departments to fulfil compliance requirements of the IRC
  4. Field Management a) Support the management of operations at selected field sites, ensuring they meet the needs of programs through effective management by the Bangkok Operations departments b) Provide updated information to the DFO on exceptional requests for support from the field c) Consult with and make recommendations to the DFO on field operations, security and administrative issues
  5. External Relations a) Support as needed communications with the Royal Thai Government and various ministries on operations and planning in the field b) Support Program and Field staff with external partners and visiting agency representatives as appropriate
  6. Staff Safety and Security a) Maintain regular contact with all Security Focal Points in each site and communicate all field security issues to DFO b) Actively participate as a member of the East Asia Security management team c) Work with the DFO to update Security Management Plan on an annual basis d) Conduct all Bangkok based security orientations for new staff and visitors and ensure all security orientations continue at all field sites e) Send Regional Safety and Security Advisor (RSSA) monthly report containing a list of internal and external visitors security orientations conducted for new staff and any other security issues f) Facilitate all visits by the RSSA g) Attend IRC global security conferences as necessary
QUALIFICATION REQUIREMENTS
• Education: o Bachelors Degree Required o Masters Degree in a related field (International relations) is a plus.

• Experience: o At least 5 years of relevant operations work experience o Min. 5 years progressive work experience in the advocacy or international development arena a plus; proven interest in and commitment to the refugee relief field o Familiarity with policies related to refugees and war affected populations • Skills: o Strong writing skills: ability to write and edit professional documents for public dissemination o Excellent interpersonal and communication skills: the ability to successfully liaise with Thai government officials, work effectively with partners and colleagues in a cross-cultural, multi-disciplinary environment o Proven people management and leadership skills: the ability to lead staff and promote productivity in a pleasant work environment o Solid organizational skills, ability to work independently and productively in a fast-paced environment o Excellent Computer skills: MS Word, Excel, and e-mail/internet software • Languages: o Bilingual English/Thai desirable • Other: o Remain flexible to perform other duties as required and undertakes other duties as required o Ability to work and live in a complex, insecure environment. o Willingness to learn about both assistance and resettlement work o Demonstrated ability to manage and adapt to changing environment o Client centre and service oriented mind/attitude o Team player
 
How to apply: 

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