International Rescue Committee Job Vacancy: Caseworker Coordinator - Kuala Lumpur, Malaysia

Job Description
Background/IRC Summary: The IRC has a rich history of assisting refugees to apply for U.S. resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Over the years, IRC has processed some half million refugees worldwide for U.S. resettlement.

Based in Bangkok with three field offices in Thailand and Malaysia, the IRC Resettlement Support Center (IRC-RSC) assists persons throughout East Asia seeking permanent resettlement in the United States. RSC prepares refugee applications for the U.S. Refugee Admissions Program, provides information to resettlement agencies about arriving refugees and offers cultural orientation training to those refugees bound for the U.S.

Job Overview/Summary:
The Casework Coordinator is responsible for the daily management and oversight of the Casework Department, including supervision of staff performing pre-DHS activities for the U.S. Refugee Admissions Program (USRAP), in Malaysia. 

Major Responsibilities:
Program Delivery
  • Provide daily oversight to the Casework team, including staff supervision and processing activities.
  • Develop, monitor and adapt processing pipelines and plans, including coordination and scheduling of casework interviews and presentations to DHS.
  • Provide oversight and guidance to the Casework Team, including Records and Scheduling staff, on processing criteria, SOPS, operational policies and guidance, USCIS procedures, policy changes and relevant refugee and immigration laws and resources.
  • Ensure updates to Casework standard operating procedures (SOPs) are instituted as necessary and staff training occurs accordingly.
  • Ensure all casework activity is regularly monitored for quality control, through regular report follow-up as well as routine spot checks.
  • Monitor and ensure follow-up of high profile, expedite or vulnerable and/or sensitive cases, including direct provision of Casework services as needed. Coordinate with RSC colleagues and USRAP implementing partners as needed to ensure barriers to processing are addressed in a timely manner.
  • Keep Senior Program Coordinator informed of developments in daily operations, including any urgent protection or medical cases that may require expedited processing.
  • Provide oversight of AOR/P3 caseload processing in Malaysia.
  • Ensure regular communication with and support to USCIS during circuit rides.
  • Oversee development, implementation and regular monitoring of Casework budget and spending plans.
Key Partners and Donor Relations
  • Represent the RSC at meetings with USRAP partners as necessary.
  • Assist in maintaining excellent strategic relationships with program partners, including the Regional Refugee Coordinator, DHS, UNHCR and IOM.
  • Develop and distribute statistical reports to the donor and partners on key caseloads.
Staff Management, Development and Retention
  • Directly supervise the Senior Casework Manager, including setting their work objectives, providing training, managing performance and assisting with recruitment strategies as needed.
  • Directly supervise the Records and Scheduling Manager, including setting their work objectives, providing training, managing performance
  • Identify training and other development needs for the Casework staff.
  • Work with the Senior Casework Manager to ensure that regular and appropriate casework team meetings and trainings.
Other Duties
  • Participate in management team activities and in annual planning processes.
  • Ensure compliance with the requirements outlined in PRM’s USRAP Program Integrity Guidelines and the Guidelines for the Treatment of Refugee Records.
  • Perform other duties as assigned.
Key Working Relationships:
Position Reports to: Senior Program Coordinator
Position directly supervises: Senior Casework Manager and Records and Scheduling Manager

Other Internal and/or external contacts:
  • Internal: Malaysia and Thailand Program Staff; Malaysia Operations staff
  • External: USRAP processing partners including UNHCR, IOM, PRM, RMA, RPC and DHS/USCIS
Job Requirements:
  • University degree, advanced degree preferred.
Work Experience:
  • Minimum three years work experience in USRAP refugee processing and/or refugee resettlement.
  • Minimum two years program management experience, including experience managing multi-cultural staff.
Demonstrated Skills and Competencies:
  • Demonstrated knowledge of the U.S. Refugee Admissions Program.
  • Ability to be flexible and work well under pressure in a fast-paced team environment.
  • Ability to review and develop policies and procedures for the department.
  • Excellent interpersonal skills, including the ability to work effectively with partners and colleagues in a cross-cultural, multi-disciplinary environment.
  • Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines.
  • Ability and willingness to travel both domestically and internationally, including remote locations.
Language and Computer Skills:
  • Fluency in both written and spoken English.
  • Working knowledge of a refugee language helpful.
  • Computer literacy and working knowledge of MS Office applications (Word, Excel, Power Point, Outlook) is required.
  • Familiarity with the WRAPS (Worldwide Refugee Admissions Processing System) database is preferred.
Certificates or Licenses: None required.

Working Environment: 
The position is located at the RSC office in Kuala Lumpur, Malaysia and is primarily office based.

The position may require both domestic and international travel to support delivery of USRAP processing throughout the region.

The employee is required to adhere to the “IRC Way” for professional conduct, as well as to be in compliance with all relevant Policies and Procedures while carrying out his/her duties.

All other employee terms and conditions shall be as per stipulated in the Employment Contract and/or Employee Handbook.

Closing Date: 02 December 2018